Please remember the item is being shipped from SPAIN and allow extra time for delivery.
Delivery to USA will generally take between 3-4 weeks I am unable to send 'expedited' from SPAIN (although there is the option in the Post Office here to pay for 'urgente' my experience is it still takes exactly the same amount of time to get to USA and for more money)
To save delay in dispatching the item please remember to put all personalised information on payment.
If I don't receive any information you may receive a random or standard version.
Items the are 'ready to ship' will be shipped immediately. For all 'mto' or 'made to order' items then please see my current shop announcement for turnaround times (app 7 days before shipping but can be longer during busy periods).
If you purchase 'ready to ship' items along with 'mto' then everything will be shipped together once complete (again see current shop announcement for turnaround times)
For larger orders I can offer a layaway payment plan.
If you are buying something for a specific date then please allow plenty of time for
making the item
dispatching the item
delivery time from Spain (can take up to 14 days for delivery to Europe and up to 4 weeks international)
EXPRESS SHIPPING is available HOWEVER this still can take a good two weeks to reach destinations AND I still have to produce the item first so allow the 7 days for production too. SORRY I can't FEDex or send via courier - All items sent via post office standard or paquete light.
Current turnaround on most orders that need to be made is about 7 days (**see shop announcement for current time) . Items that are ready to ship will be shipped withing 48 hours.
Please remember that your parcel is coming from SPAIN so allow longer for delivery time.
Normally my parcels take 4-6 working days* to get to locations in Europe BUT during rare occasions, fiestas and other public holidays parcels can take 10-14 working days* (time after current turnaround time)
Allow 3-4 weeks for delivery internationally (after turnaround time)
* Please take note of these times and allow ample time for delivery for items needed for a specific date.
Allow the time taken to make the item, dispatch time and delivery.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
For personalised items please double check the information you give me as I will make the order exactly as the information given (spelling mistakes and incorrect information on the purchaser's behalf will not be refunded).
Although I double check all my work, spelling mistakes or critical errors on my behalf will be refunded in full (photographic evidence may be necessary as proof)
REFUNDS: Returns must be sent back within 7 days of receipt via international signed for (or other trackable means). I will issue a refund upon receiving the return item.
Damaged goods will need photographic evidence before a refund is given.
NB. Please email me if you are returning the item with the tracking number.
Only a small quantity of items have been listed - if you require a larger amount, different design etc then please get in touch
If you don't see what you are looking for then contact me as I am quite flexible and can usually help with most enquiries.